"I am standing in my backyard in disbelief, looking at the partially complete fence that I asked a contractor to build to keep the ravenous Northern California deer from eating my priceless heirloom tomatoes. These deer are gymnasts. They can jump over a 6-foot fence from a standing position all day long, especially if a salad buffet is open on the other side.
My disbelief comes from the fact that the fence ended up being different from what we agreed upon. The contractor had showed me a picture on his iPhone that was exactly what I wanted: a nice, simple fence. What he built was totally different…time to disassemble and start over.
What went wrong here? It wasn’t communication. We were clear about what was to be built, and he even proposed the design! The problem was documentation. In my haste to get back to the office to continue designing the world’s top home cinemas, I failed to draw the agreed-upon fence design. I should know better. If you don’t document what is supposed to get built, someone will find a way to mess it all up, then blame you for not making up your mind in time."
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